CCC ONE Repair Facility is a specialized mobile tool designed for professionals in the automotive collision repair industry. This powerful app extends the functionality of the desktop CCC ONE platform directly to a user's mobile device, enabling seamless management of repair operations from anywhere in the shop.
What is CCC ONE Repair Facility?
CCC ONE Repair Facility is a professional-grade mobile application that serves as a companion to the CCC ONE Repair Workflow desktop software. Its primary purpose is to allow technicians, estimators, and shop managers to handle key tasks remotely. The target users are exclusively professionals within a collision repair facility that already utilizes the CCC ONE ecosystem. It provides on-the-go access to critical repair order information and functionality.
Why Should You Use CCC ONE Repair Facility?
Professionals choose this app to increase efficiency and reduce downtime. Instead of constantly walking back to a workstation to update records or upload photos, staff can complete these actions instantly from the vehicle bay. The main advantages include:
Streamlining the vehicle repair process.
Improving communication with customers and insurers.
Enhancing overall shop productivity.
Reducing administrative bottlenecks.
Key Features of CCC ONE Repair Facility
The core functionalities of the CCC ONE Repair Facility app are robust and focused on real-world shop needs.
Repair Order Search: Quickly find and access any vehicle currently in the shop.
Remote Phase Management: Edit and mark production phases as complete directly from the vehicle.
Integrated Photo Capture: Take photos of vehicles and instantly attach them to the correct repair order.
Photo Tagging & Notes: Tag photos for insurer or customer visibility and add detailed notes to both photos and the overall repair order.
Customer Contact: View customer contact details and direct-dial their phone from within the app.
Additional Features
Multi-Shop Support
The platform efficiently supports users who are part of organizations with multiple repair facilities, allowing easy switching between them.
VIN Barcode Scanner
This tool includes a barcode scanner to quickly scan a VIN during the vehicle check-in process, minimizing manual entry errors and saving time.
Note Management
Users can add comprehensive notes directly to the repair order, ensuring all observations are recorded immediately and accurately on the spot.
How to Download and Install CCC ONE Repair Facility
1. Open the Google Play Store on your Android device.
2. In the search bar, type "CCC ONE Repair Facility".
3. Select the correct app from the search results, published by "CCC Information Services Inc.".
4. Tap the "Install" button.
5. Once downloaded, the app will install automatically. Open it and log in with your CCC ONE credentials.
How to Use CCC ONE Repair Facility
1. After installation, launch the CCC ONE Repair Facility app.
2. Enter your existing CCC ONE username and password to log in.
3. Use the search function to locate a specific vehicle or repair order.
4. Select a repair order to view its details, customer information, and current phases.
5. Use the camera icon to take and tag photos or the notes function to add updates directly to the order.
Advantages and Disadvantages
Pros
Significantly improves workflow efficiency by eliminating trips to the desktop.
The interface is intuitive for existing CCC ONE users, minimizing the learning curve.
Real-time photo upload and note-taking ensure records are always up-to-date.
Provides excellent value by maximizing billable technician time.
Cons
Access is restricted to existing subscribers of the CCC ONE Repair Workflow software.
It is only available for Android devices, leaving iOS users without mobile support.
Is CCC ONE Repair Facility Safe to Use?
Yes, CCC ONE Repair Facility is safe to use. It is developed by a established industry provider, CCC Information Services Inc. The app requires various permissions, primarily for camera access to take photos and phone access to directly call customers, which are necessary for its core professional functions.
Compatible Apps or Tools
CCC ONE Repair Facility is designed to work exclusively with the CCC ONE Repair Workflow desktop software. It does not function as a standalone product. It may also integrate with other CCC ONE ecosystem tools like estimating and management platforms.
FAQs
Is the CCC ONE Repair Facility app free?
The mobile app itself is free to download, but you must have an active subscription to the CCC ONE Repair Workflow desktop platform to use it.
Can I use this app on an iPhone or iPad?
No, currently the CCC ONE Repair Facility app is only available for Android mobile devices.
What can I do if I forget my login credentials?
You must recover your CCC ONE login credentials through your shop's desktop platform, as the app uses the same username and password.
Can I create a new repair order in the app?
No, the primary function of this tool is to manage existing orders. Creating new repair estimates is typically done on the full desktop system.
Conclusion
CCC ONE Repair Facility is an indispensable mobile extension for automotive repair shops deeply integrated into the CCC ONE ecosystem. It expertly bridges the gap between the workshop floor and the office desk, empowering technicians to maintain momentum and accuracy throughout the repair process. For eligible Android users, this app is a straightforward upgrade to shop operational efficiency.
