UIS Mobile redefines customer service by merging calls, chats, and messages into a single hub, empowering teams to manage client interactions effortlessly. Designed for UIS/CoMagic platform users, it eliminates scattered workflows with real-time alerts and multi-channel tracking. Whether handling website inquiries or social media requests, UIS Mobile keeps every conversation organized and accessible.
Features of UIS Mobile:
Omnichannel Mastery
Smart Request Routing
Interaction History Database
Team Collaboration Tools
Instant Push Notifications
Pros of UIS Mobile:
Lightweight design optimized for rapid response times
Customizable filters to prioritize urgent client queries
End-to-end encryption for secure data handling
Compatible with iOS and Android devices
Cons of UIS Mobile:
- Exclusive to existing UIS/CoMagic subscribers
- No free trial for new external users
- Limited third-party app integrations
Development Team
Developed by CoMagic Labs, the team behind enterprise-grade analytics tools since 2015, UIS Mobile draws on a decade of expertise in CRM optimization. Their engineers specialize in reducing response latency while maintaining GDPR compliance.
Competitive Edge of UIS Mobile:
→ vs. Zendesk: Deeper integration with call metrics but fewer ticketing options
→ vs. Freshdesk: Superior chat history archiving, though less multilingual support
Market Presence of UIS Mobile:
250,000+ active installs across app stores
4.5/5 average rating (based on 8,300+ reviews)
Praised for reducing missed client calls by 62% in user testimonials
Latest Update (v3.4.3):
• Fixed chat timestamp synchronization
• Added “Away Mode” for status customization
Ideal for sales teams and support agents, UIS Mobile transforms fragmented communication into a cohesive strategy. Its blend of speed, organization, and platform exclusivity makes it indispensable for CoMagic ecosystem users aiming to elevate client retention.
